Customer Data Management Analyst II - APAC Team

Join Reed Elsevier as a Customer Data Management Analyst II and play a pivotal role in driving business success through customer data excellence, CRM optimization, and strategic reporting. As part of our dynamic APAC team, you will collaborate with cross-functional teams to ensure our customer data is accurate, up-to-date, and leveraged for informed decision-making.

Based in our vibrant office in Canggu, Bali, you'll have the opportunity to work in a global environment while enjoying the unique culture and lifestyle of Indonesia. This role offers significant growth opportunities and the chance to make a tangible impact on our business operations.

In this role, you will be responsible for maintaining and enhancing our customer data management processes, optimizing our CRM system, and providing actionable insights through data analysis and reporting. Your expertise will help us deliver exceptional customer experiences and drive business growth.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data in Salesforce, ensuring accuracy, completeness, and compliance with data privacy regulations.
• Optimize CRM processes to improve efficiency and effectiveness, reducing manual data entry and enhancing data integrity.
• Develop and maintain data models and dashboards in Tableau or Power BI to support strategic decision-making.
• Collaborate with cross-functional teams to identify data gaps and implement solutions to improve data quality and availability.
• Conduct regular data audits and quality checks to ensure data accuracy and consistency.
• Provide data-driven insights and recommendations to support business strategy and operational improvements.
• Train and mentor junior analysts and team members on data management best practices and CRM tools.
• Stay updated with industry trends and best practices in customer data management and CRM optimization.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.
• 3-5 years of experience in customer data management, CRM, or related roles.
• Proficient in Salesforce, with experience in data management and CRM optimization.
• Strong analytical skills with experience in data modeling, reporting, and dashboard development using tools like Tableau or Power BI.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.
• Knowledge of data privacy regulations and best practices in data governance.
• Ability to work independently and manage multiple projects simultaneously.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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