Desk Collection Officer - Fintech Industry

Join PT Pepper Services Indonesia, a leading fintech company, as a Desk Collection Officer in Malang, Jawa Timur. This role offers a competitive salary, performance bonuses, and clear career development. As a Desk Collection Officer, you'll be the frontline in managing and recovering outstanding payments from customers, ensuring the financial health of our clients.

In this role, you'll work closely with our sales and customer service teams to resolve payment issues, negotiate payment plans, and maintain excellent customer relationships. With a focus on efficiency and customer satisfaction, you'll use tools like Salesforce and QuickBooks to manage collections and track performance.

If you're a detail-oriented professional with a passion for customer service and a desire to grow in the fintech industry, this is your chance to make a difference at PT Pepper Services Indonesia.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and recover outstanding payments from customers.
• Work with sales and customer service teams to resolve payment issues.
• Negotiate payment plans and extensions with customers.
• Maintain excellent customer relationships and communication.
• Use Salesforce and QuickBooks to manage collections and track performance.
• Provide regular reports on collection activities and performance.
• Ensure compliance with company policies and regulations.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 2-3 years of experience in collections or customer service in the fintech industry.
• Strong communication and negotiation skills.
• Proficiency in using Salesforce and QuickBooks.
• Detail-oriented with excellent organizational skills.
• Ability to work under pressure and meet deadlines.
• Familiarity with Indonesian banking and fintech regulations.
• Strong customer service orientation and professionalism.

🛠️ Keahlian

Lowongan Terkait