Customer Retention Specialist - Field Canvassing (Medan)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Medan, Sumatera Utara. In this role, you will be at the forefront of our customer engagement efforts, focusing on direct selling, prospecting, and customer retention strategies. Your primary mission is to ensure our customers remain loyal and satisfied, driving long-term business growth for Astra Credit Companies.

As a Customer Retention Specialist, you will engage with customers in the field, utilizing your sales expertise and strong interpersonal skills to build and maintain strong relationships. You will leverage tools like Salesforce and CRM systems to track customer interactions and performance, ensuring our team meets and exceeds retention targets. This is an exciting opportunity to make a tangible impact on customer satisfaction and business success in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Conduct field canvassing to identify and engage with potential customers, focusing on retention and loyalty.
• Utilize Salesforce and CRM systems to track customer interactions, sales, and performance metrics.
• Develop and implement customer retention strategies to ensure long-term loyalty and satisfaction.
• Build and maintain strong relationships with customers through regular follow-ups and personalized service.
• Monitor and analyze customer data to identify trends and opportunities for improvement.
• Collaborate with the sales and marketing teams to align efforts and achieve common goals.
• Attend and participate in training sessions and workshops to continuously improve skills and knowledge.
• Report on customer retention metrics and provide recommendations for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, customer service, or a related field, with a focus on customer retention.
• Proven track record of meeting and exceeding sales and retention targets.
• Strong interpersonal and communication skills, with the ability to build and maintain strong customer relationships.
• Proficiency in using Salesforce and other CRM systems.
• Familiarity with data analysis tools and techniques.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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